Returns & Cancellation

After placing the order customer can cancel the order within 1 hour if he/she wish to. And in case of customer request for Refund, it will be processed through same mode within 10 working days. Products can be returned within 24 hours from the day of delivery. We usually ship the product within 2 working days after receiving the order.

REFUNDS & RETURNS POLICY
What are the terms and conditions against your Return Policy?
  • An item can be only returned if the same has been physically damaged / defective.
  • A wrong colour/product gets delivered.
  • Item is delivered later than the promised delivery date.
  • Made to order products are non returnable.
  • Returns will only be accepted if the product is unused/unworn/non-altered/not tampered with.
  • All original packing labels / tags / leaflets / manuals if any should be intact.
  • All returns are subjected to stringent verification by our quality team.
  • In case if you have ordered the wrong size, we can offer to alter it without a charge. However the shipping charges would be borne by the customer.
  • Please note that returns and exchanges are not allowed for orders below Rs 5000.
  • Returns requests should be notified within 48 hours of the order being delivered and should be completed within 7 days from the order date.
  • Discounted products or products on sale are not applicable for a return.
  • Any other return requests apart from the ones listed above are solely at the discretion of Bawree.
How do I get an approval on the return to be made?

Ans : For any returns to be approved, the customer should get in touch with customer support within 48 hours of the product being delivered. Beyond which any cancellations / return requests will not be honoured. We would request you to email us on info@bawree.com with the details mentioned below.

  • Order Number
  • Product SKU Code
  • Reason for returning of the product
  • Actual photo of the product delivered
Where can I find the list of national postal services pertaining to my country?

Ans : Please visit the web url below to access the postal service location to your country which is considered the cheapest rather than private courier companies. The most popular countries have been listed in the next segment.
Web URL : https://en.wikipedia.org/wiki/List_of_national_postal_services

What is our Returns Process?

Ans : Please ensure to contact our customer support through live chat, email or via phone for you to receive the return requests format through an email which will get you the step by step instruction on how to return a product. Any return request which has to go into consideration by the management should be ideally received within 48 hours of the product being delivered.

I have successfully returned my product and it shows delivered to the address specified in India? What do I do now?

Ans : We will pay up to a maximum of $33.00 USD for return shipping costs (in-case it’s our fault) as a refund in the form of a store credit only. We can also refund the amount paid for the order as a refund to a funding source of your choice and the same shall be done within 7-10 business days once processed to be credited. If you opt for a store credit in lieu of a refund for the product value we would add an additional 10% to the value paid. For return shipping a customer will only use general post (country specific) strictly. Private courier companies would not be entertained under any circumstances.

Can I use DHL / Fedex / Aramex or any other private courier firm as a mode for return shipping?

Ans : We regret to inform you that we have certain limitations when it comes to reimbursement for a return parcel. The maximum we would approve is $33.00 USD. Anything beyond this value will not be reimbursed until and unless an approval has been given before the actual parcel gets sent by the customer. Again we recommend to use the country respective government post courier services which are relatively much cheaper than private courier companies. In case of rural areas, please contact customer support for an approval on higher return shipment costs if any.

CANCELLATIONS
What is the Order Cancellation Policy?

Ans : We do not accept any cancellations beyond 24 working hours of the order being placed in-case of it being a prepaid order. For Cash On Delivery orders cancellations can be heeded to a maximum of 3business days from the time the order gets placed.

What is the cancellation procedure one needs to follow?

Ans : You may get in touch with customer service over an email only through kiran@bawree.com and once the request has been approved the refund would be at the sole discretion of Bawree only.

What if my order gets cancelled post a successful purchase?

Ans : In any event if your order gets cancelled we shall intimate you at the earliest via an email or a phone call. Due to unforeseen circumstances, we do ensure that the orders are accepted with the inventory in stock. For an instance if we as a seller are unable to make the product for delivery within the estimated shipping timeline, we reserve the right to cancel such orders.

I have placed my order as per the estimated ship date mentioned and it was available on the website but the current status shows cancelled. What do I do in an event as such?

Ans : As a brand name, we do understand your concerns but in an unforeseen circumstance as such, we do have multiple options for you which have been listed below.

  • You can opt for a refund which would be credited to the funding source used during the initial purchase made.
  • The customer can also opt for a higher value product which should not exceed 10% of the original value paid to us.
  • The customer can opt for a store credit which can be redeemed on our website only and is valid for an entire year from the time of issuance.